Delete your Supply Chain Hub account

Option 1 — Delete from inside the app

On the Supply Chain Hub mobile app:

1. Open the app and sign in.
2. Go to Settings (left sidebar on web, gear icon on mobile).
3. Scroll to Account and tap Delete my account.
4. Confirm the deletion. You will be signed out immediately and your account will be queued for deletion.

Option 2 — Delete by email

If you cannot access the app, send a deletion request from the email address registered to your Supply Chain Hub account:

1. Email admin@supplychainhub.ai with the subject line Delete my account.
2. Send the email from the same address you used to sign up — this is how we verify the request.
3. We will process the deletion within 30 days and reply to confirm once it is complete.

What gets deleted

• Your account profile (name, email, phone, country)
• Your password hash and all session tokens
• Your AI Agent conversation history and prompts (stored on our servers)
• Your in-app subscription record on our side (the platform-level subscription with Apple or Google must be cancelled separately — see below)
• Any user-generated content you have posted in Community
• Any saved searches, bookmarks, and notification preferences

What we keep, and for how long

For legal and accounting reasons we retain a small set of records after account deletion. These records are anonymized where possible and never used to re-identify you for marketing:

• Billing and tax records (invoice number, amount, VAT) — retained for 6 years as required by Irish and EU tax law.
• Server access logs — retained for 90 days for security and abuse-prevention purposes, then automatically purged.
• Aggregated, non-identifying analytics (e.g. total monthly active users) — retained indefinitely.

Cancelling your subscription

Deleting your Supply Chain Hub account does not automatically cancel a subscription you purchased through the Apple App Store or Google Play. To stop future charges:

• Apple (iOS): Settings → [your name] → Subscriptions → Supply Chain Hub → Cancel.
• Google (Android): Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Supply Chain Hub → Cancel.
• Web (PayPal): log in to PayPal → Settings → Payments → Manage automatic payments → cancel the Supply Chain Hub agreement.